Privacy Policy

Before availing any services from Alpha Regiment through our Website/Application or the corresponding mobile application on Google Play, please take the time to carefully read our Privacy Policy outlined below. We collectively refer to the Alpha Regiment App or Website where services are available as the "Platform" for convenience purposes.

Please note that this Privacy Policy is subject to updates, so we recommend that you review it periodically to stay informed about our information collection and privacy protection practices. By accessing the Alpha Regiment Platform, you agree to be bound by the terms of this Privacy Policy.

When you use the Alpha Regiment Platform and/or provide us with your information, you consent to the collection and use of your disclosed information in accordance with this Privacy Policy, including our sharing practices. We will notify you of any changes to our Privacy Policy by posting them on this page. If you do not agree with this Privacy Policy, please discontinue using or accessing our Website.

Collection of Personally Identifiable Information

In order to enhance your user experience, we collect certain personally identifiable information from you. This information includes your name, telephone number, email address, service address, IP address, device and network information, college/institution details and location, user-uploaded photos and IDs, demographic information such as postcode, preferences, and interests, and any other personal information you provide us when booking a service or participating in customer surveys and offers.

Additionally, when you register to create a profile and use our website and services, we may ask for your name, username, password, email address and college/university name. You may also choose to provide a profile picture. Your username, country, and specialty will be stored on an unencrypted server, while your password is cryptographically hashed and your email address is encrypted. Together, these elements constitute your "Personal User Information," which we collect and hold for the purpose of administering your use of our application.

By using our services, you agree to be solely responsible for maintaining the confidentiality of your Personal User Information and not allowing anyone else to use it to access the Services. You also agree to bear all damages or losses that may occur as a result of activities that take place in your account and to ensure that any information you submit complies with our terms and conditions, and is accurate and up-to-date.

If you become aware of any unauthorized use of your Personal User Information or any other security breach, you must immediately notify us by email at support@alpharegiment.com. Please note that we are not liable for any harm that arises from the theft of your Personal User Information that is under your control or from any disclosure or use of your Personal User Information by another person or entity.

When you provide personal information to us, you are no longer anonymous to us. We may use this information for internal research on demographics, interests, and behavior to better serve our customers. The information is aggregated and analyzed on a non-personally identifiable basis. Certain fields on our platform may be mandatory while others are optional, and it is up to you to decide whether to provide us with the information.

You have the option not to provide us with any personal information, but in that case, we may not be able to provide you with some or all of our services. You can browse our website without revealing any personal information, but we may automatically track certain information about you based on your behavior on our website, such as the URLs you visited and your IP address.

We use cookies and other data collection devices on our website to analyze web page flow, measure promotional effectiveness, and enhance security. Cookies are small files placed on your hard drive that assist us in providing our services, and certain features may only be available through the use of cookies. You may choose to decline our cookies if your browser permits, but this may limit your ability to use certain features of our website. Additionally, third parties may place cookies on certain pages of our website, and we do not control their use of cookies.

Use of Personal Information

Our website collects information for various purposes to enhance your experience with us. Firstly, we use it to locate third-party service providers and for internal record keeping. Secondly, we utilize the information to improve our products and services, and to send you periodic promotional emails or messages about new products, special offers, or other interesting information. Additionally, we may customize the website according to your interests and use personal information to resolve disputes, promote safe service, measure consumer interest, detect and prevent fraudulent activity, and enforce our terms and conditions. Lastly, we use your IP address to diagnose server problems and to gather general demographic information.

Sharing of Personal Information

We value your privacy and will only share your information in specific circumstances. Firstly, we may share your information with payment service providers, regulatory authorities, and third-party agencies if required to do so. Secondly, we may disclose your personal information in response to subpoenas, court orders, or other legal process, or to protect the rights and safety of our customers and the general public. Additionally, if we merge with or are acquired by another business entity, we may share or sell some or all of the collected information with them. However, the new entity must comply with our Privacy Policy. We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymized information to reach their target audience. Lastly, if you subscribe to any Alpha Regiment plan, you may need to provide a copy of a valid government-issued identification document to access the platform.

Information Safety

We take the security and protection of your information very seriously. All data is saved and stored on secure servers that are password- and PIN-protected to prevent unauthorized access. Once we have your information, we adhere to strict security guidelines to ensure it remains safe and protected against any unauthorized access.

Choice/Opt-Out

We respect your right to control the communications you receive from us. As such, we offer all customers the option to opt-out of receiving non-essential promotional or marketing-related communications from us and our partners, after providing us with their personal information. If you wish to remove your contact information from all lists and newsletters, please send an email to support@alpharegiment.com.